GENERAL POLICY
11-06-2016 10:52
GENERAL POLICY
1. Payment Policy :
Direct Payment methods
Payment in cash :
Customer after procedures to buy products at the Company Limited Trading - Service - DL Trang Thanh, customers pay in cash for the accounting staff at the company.
Pay at home :
Customer after purchasing procedures and deposit products for accountants at the company, the staff will contact the delivery and receipt of cash at the customer's home.
Transfer payment methods
Customer acknowledges purchased product information by phone, online or email, then transfer accurate client required amount of payment for the order according to the following information :
Account holder name: Trang Thanh Travel Co.,Ltd
Account number: 007.100.5034.282
In: Foreign trade bank (Vietcombank - Branch Ho Chi Minh City
Immediately after the test and get a "Yes" from the bank, we will conduct shipment and delivery to customers in the shortest time.
We are committed to transparent business, legal, sales, quality, clear origin.
2. Transport policy :
Delivery time :
Delivery date : From 2nd to 6th
Delivery time : From 08h00 to 12h00 Morning
From 13h30 to 17h00 Afternoon
Usually www.trangthanhtravel.com automatically shipped to the customer as soon as possible after receiving the order. However, there are cases of prolonged deliveries but only occur in cases of force majeure as follows:
Bad weather, traffic conditions are not favorable.
Staff www.trangthanhtravel.com contacted by phone customer should not be can not be delivered.
Shipping address of the customer providing inaccurate.
The number of orders spike www.trangthanhtravel.com making order processing delays.
Partners deliver the expected slower www.trangthanhtravel.com making deliveries slowed or carrier partners delayed delivery.
About shipping:
Free delivery within the city. Ho Chi Minh. Applies to orders from 15kg or more.
For orders less than 15 kg or in the suburbs: Freight transportation company will be notified and will confirm with you before you make the payment and shipping company conducts.
In the meantime received the goods, you have any questions about shipping information please contact phone number: (08) 38 360 344 (office) of us to get help.
3. Policy Change returns / refunds :
The case was changed to pay :
Incorrect type or design as you request
Not enough, not the amount that in order
No quality such as the expiry date, impartial damaged during storage (moldy, color or smells strange ...)
Conditions change pay :
Purchase invoices or confirmation of delivery personnel about the status of the product.
Term requested product exchange within 3 days of receipt of goods.
Reimbursement of fees :
Reimbursement Fee will be paid entirely www.trangthanhtravel.com if it belongs to company error, the remaining cases borne by the customer.
Reimbursement forms :
Going product innovation to customers, no longer the case that product in stock, the company is committed to reimburse 100% customer paid to us through forms such as cash in the company or transfer to customers.
4. Other conditions :
The company only delivered to the correct recipient registered customers making a purchase. During the delivery process if there is a change recipients an unclear way, we reserve the right to refuse delivery and ask customers receive goods at the point of sale of the company.
In the case of force majeure, due to natural disasters, floods, road and bridge damage ... We are not responsible for compensation for damages incurred due to improper time delivery or cargo to places like agreed with the customer.
Where we have transportation to the place of delivery as agreed at time of purchase, but for some reason the customer requires it then returns the customer must bear the cost of transport as prescribed by the Mouse.
For orders> = 50kg need transportation to floor without elevator customer support proposals in the delivery.